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Comments on cards (Read 1799 times)
Catherine_131549
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Comments on cards
May 29th, 2007, 7:57am
 
Hi,
 
Is there a way of deleting unfavourable or rude comments from your cards? cry
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Mindy
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Re: Comments on cards
Reply #1 - May 29th, 2007, 4:47pm
 
Hello,
Artists can manage store reviews but not individual card reviews.  Let me know what's up.  If someone is misusing the feature we can remove for you.
 
Mindy
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Catherine_131549
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Re: Comments on cards
Reply #2 - May 30th, 2007, 12:29am
 
Hi Mindy,
 
It was more an unfavourable comments than rude, but it does beg the question:
 
Can anyone comment on your cards and put whatever they want? Who knows why someone would go out of their way to put an unpleasant or rude comment on but, I guess they do.  
I was wondering if there was a way you could 'vet' comments made against your store and against your cards and then either allow them to stay on the site OR delete them.
 
I'm all for constructive criticism, but it won't help you sell your cards and what one person likes another may not, but a negative remark isn't going to help it sell. Sad
 
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Mindy
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Re: Comments on cards
Reply #3 - May 30th, 2007, 12:21pm
 
Hi Catherine,
Yes, anyone can leave a comment for a card as well as rate that card.  If they are not a logged in member they must enter a displayed verification code.  We discussed the pros and cons on allowing only members to rate & comment on cards but felt that was too limiting.
 
It is also beyond me why someone would want to leave negative comments if it's purely a matter of taste.  I understand if it's poor art quality, offensive or miscategorized.  But if you don't like the card, don't buy it, right?  I suspect negative comments will be few and far between.  If you feel it's left with ill will we'd be happy to remove it for you.  Just drop us an email.
 
As for managing storefront comments, yes, you do have control over which ones you display.  These are sent and displayed as Testimonials.  You can review and approve them under Basics >> Testimonials from your Admin Settings page.
 
Until we see misuse of the card comments feature it will be remain as is.  The ability to police your own ratings can be self serving.  Not to imply that you personally would take advantage of it but as a general practice it's best not to let the fox guard the hen house, as they say.   Wink
 
Hope that answers your questions.
Mindy
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Catherine_131549
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Re: Comments on cards
Reply #4 - May 31st, 2007, 12:47am
 
Thanks for getting back to me Mindy. Smiley
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Picture_131439
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Re: Comments on cards
Reply #5 - Jun 19th, 2007, 4:36pm
 
about deleting comments...could someone please take care of this rather, um, strange one I just got please:
 
Id:51702
Title:Belated Birthday
 Customer Id: 0
Name:  
 bhe hpi-20th-b-day,1st of all u would lke to think da god,cuz olways protect u,sa tanan nga probs nga ng abot sa imo,god is olways here 4 you bhe,nga wala ya gd ka gnpabay.an sa tanan nga tials nga ng aabot sa imo,,,,,,,bhe my wishing 4 for u,,,nga nd magbg o ang felings mo sa akon,ky i nver change my felings with u bhe,,,,,2 goals ur ambistion 2 ur lyf, 2 more b-dayz to comez,more candle 2 blow,more cake 2 slize,$ 2 fnish ur studies,,$ olways good help 2 cme u bhe2x,,,,,,hpi b-day bukay,,heheheh, olways luv u bhe2x,,,,mwhaaahh!!!F
(June 19, 2007 11:46:03)
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Mindy
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Re: Comments on cards
Reply #6 - Jun 20th, 2007, 8:48am
 
Hi,  
We'll have it delete.  Strange   Shocked.  Thanks for the notice.
Mindy
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Picture_131439
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Re: Comments on cards
Reply #7 - Jun 20th, 2007, 9:44am
 
Quote from Mindy on Jun 20th, 2007, 8:48am:
Hi,
We'll have it delete.  Strange   Shocked.  Thanks for the notice.
Mindy

 
 
Thanks...I agree, it was rather strange.  My only thought was someone was trying to add their message to a card they were sending.
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Shaun_131054
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Re: Comments on cards
Reply #8 - Jun 20th, 2007, 12:02pm
 
Quote from Picture_131439 on Jun 20th, 2007, 9:44am:
Thanks...I agree, it was rather strange. My only thought was someone was trying to add their message to a card they were sending.

 
This comment has been deleted.  
 
I think you're right, sounds like they were trying to add a message to the card.
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